Recently, many of us have had questions related to relocation or travel around the country and abroad: how and where to book tickets with Russian bank cards, where to go if you have questions, where to check the flight status, and so on . We have collected answers to the most exciting ones.
How to buy a plane ticket with a Russian bank card?
No matter where you are and what kind of ticket you need: between foreign countries, from Russia abroad or back, you can book a flight in the OneTwoTrip app or website. A card from any Russian bank is suitable for issuing a ticket.
In addition, you can issue a OneTwoTrip virtual bank card, top it up in any convenient way and pay for tickets, hotels and other travel products. Additional bonus: for any order you will receive cashback (for hotel bookings – 15%, for train tickets – up to 10%, and for air tickets – up to 8%).
How to check if everything is ok with your flight?
As a rule, travelers receive flight status notifications from the seller from whom they purchased the ticket. This could be, for example, an airline or an agency. In conditions where everything changes very quickly, the information letter may not arrive immediately (but always before your departure). If you want to keep everything under control, periodically visit the airline or airport website and check the flight status using the online scoreboard.
What to do if the flight is cancelled?
If you received a flight cancellation notice from the airline or aggregator where you purchased your ticket, you can immediately contact the place where you purchased your ticket to begin the process of processing a refund or exchange. Options that an airline offers for canceled flights vary by carrier.
If you have not yet received official notification of the flight cancellation, do not take any action. If the airline has not officially made changes to the flight program, you will not be able to return or change your ticket without a fine (for forced reasons).
What should I do if the support service does not answer me?
If you have already contacted the support service of the booking service or airline, wait for a response and do not duplicate requests. This will most likely only increase the processing time for the request.
Where to book Russian hotels?
On the OneTwoTrip website and application you can book hotels, apartments, inns and hostels using convenient filters. The majority of Russian hotels are represented on OneTwoTrip, many of which are connected through direct contracts.
Can I book hotels abroad if I have a Russian bank card?
Yes – in the application or on the OneTwoTrip website with a Russian bank card or a OneTwoTrip virtual card. Select a hotel and use the “Pay Now” filter. It is important. The money is debited from the card, you receive a voucher for check-in – everything is ready, and you no longer need to pay anything on the spot.
What happens if you choose another payment method?
When paying “At the hotel”, money is debited from the card on the spot or part of the amount is blocked in advance. If the hotel cannot do this (Russian bank cards will not work in a foreign hotel), your reservation will be cancelled.
How to book hotels and buy tickets profitably?
Pay attention to loyalty programs. For example, on OneTwoTrip, after purchasing a plane or train ticket, you will receive secret discounts on hotels up to 37%. In addition, for any orders you receive cashback, for example, for hotel bookings – up to 15%. You can use it to save on your next trip.
Can I pay for tickets and hotels not in rubles, but in dollars or euros?
Yes, if the card you want to make a purchase with is issued outside the Russian Federation. To do this, change the region and currency in your profile in the OneTwoTrip app or website. To pay in euros, switch to Germany, Ireland or Spain, in dollars – to the USA.
In what other currency can I make a payment?
You can purchase tickets and book hotels with a card issued outside the Russian Federation in Kazakhstani tenge, Belarusian rubles, pounds sterling, Polish zlotys and Turkish lira. You can make payments in Ukrainian hryvnia using a card issued outside the Russian Federation and Belarus.
