Situations often arise when airlines, for one reason or another, delay or cancel flights. And if in the first case you can get away with the nerves spent waiting, then if the flight is canceled, plans may suffer or the business trip may be completely disrupted. Fortunately, these risks can be reduced if you know what to do.
What needs to be done first
The first step when a flight is cancelled, is to find out whether there are plans to replace the flight and whether the new date and time suits you, and if so, whether the original ticket will be valid for the new flight or will need to be changed. If the time of the rescheduled flight does not suit you, you will need to return your ticket and, if necessary, purchase a new one. All these details can be found by making a corresponding request to the airline.
Next, if due to a postponement or cancellation of a flight the expected duration of a business trip increases, the employee must obtain a certificate or stamp from airline representatives confirming the transfer or cancellation of the flight.
Based on this document, the company will then be able to reimburse the employee’s daily allowance for the additional day(s) of forced wait. If for some reason it was not possible to obtain such a certificate, he may ask the company management to issue an order to extend the duration of the business trip.
It should also be noted that if a flight is postponed due to the fault of the airline, it is obliged to provide passengers with food and hotel accommodation (if the delay is more than 8 hours during the day and 6 hours at night), and also pay a fine for each hour of delay (but not more than half the ticket amount) .
How to return money for a ticket or change it
If the date and time of the flight rescheduled due to the fault of the airline does not suit you, then, even if you had a non-refundable fare, you can return the money for the ticket or replace it with another flight. In the first case, you need to contact airline representatives before departure of the rescheduled flight and apply for an involuntary ticket refund.
In what cases is provided for forced ticket refund:
- cancellation or delay of the flight indicated on the ticket;
- changes by the carrier of the transportation route;
- flight not scheduled;
- inability to provide a passenger with a seat on a flight and the date indicated on the ticket (so-called overbooking); no prohibited substances and objects were found; ~sudden illness of a passenger or a member of his family or a close relative traveling with him on an aircraft, or the death of a member of his family or a close relative, which is documented.
It is worth considering that if you have a connecting flight and you paid for all parts of the flight separately, then in this way you can only get back the amount for that part of the flight that was postponed or canceled due to the fault of the airline. If you issued a single ticket, then the entire amount will be reimbursed.
Ticket refund when booking through OneTwoTrip for Business
When purchasing air tickets through the OneTwoTrip for Business reservation system, you will receive an automatic notification by email if your flights have been changed by the airline and this information has been entered into the reservation system. If the new flight time and date suits you, follow the instructions in the letter or contact our support service to confirm your acceptance of the changes.
If the new departure date and time do not suit you, please create a request for an involuntary return in your personal account. We will contact the airline and request a refund of the full cost of the air ticket, and after receiving a response we will issue a refund.
